9 Lessons Learned: Options

What to Consider When Choosing an Interpreter Management Platform In..

9 Lessons Learned: Options

What to Consider When Choosing an Interpreter Management Platform

In the language interpretation market nowadays, there are so many available solutions. But as expected, they will not all be the same. As soon as you’ve made your choice, it would be expensive, both in time and money, to switch platforms and begin from the top; hence, you should make it a point to choose right the first time around.

Below are effective tips you can use when selecting an interpreter management solution that matches your needs:

Costs

When purchasing an interpreter software or any other business solution, always be clear on your total costs up front. There are several out there that may seem affordable at the start, only to surpass your budget after full integration.

HIPAA Standards

If you’re engaged in health care services or any business that deals with people’s health information in some way, pick interpreter a solution that complies with the Health Insurance Portability and Accountability Act. Note that a document data security policy is one of the HIPAA’s requirements, so your provider should have one.

Customizability

How fast can you make changes to the system if there’s something you want it to do? If you can’t do this for free, how much will it cost? Or if you want a new report interface, how much?

Features

Extraordinary scheduling scenarios, appointment types, geography – these can be too much for a typical date-time-location data capture system. Go with a platform that can deep into your current and future needs.

Support

Select a platform that comes with a dedicated 24/7/365 customer service hotline that you can call – not email – whenever help is necessary.

Vendor Background

There are many new brilliant talents today, but if a company has been around for at least five years, you know they’re doing something great, or they wouldn’t have survived that long. And make sure to stick to a company whose main industry is language interpretation industry, instead of making an entire array of similar solutions for different industries, such as cleaning and plumbing.

Cancellation Policy

If you are not happy with the software, you should be able to retrieve your data, and know beforehand how this will be done. Additionally, the contract should cover a reasonable period – not too long that you’ll be trapped in it and canceling would cost you much.

Info Backup

Your vendor should have a reputation for reliable data backups, and you should be given a complete technology and security rundown before you sign the contract.

License and Insurance

Lastly, go with a provider with the right license and the right insurance coverage. They should have a Federal Tax ID and a DUNS number, and you find out where they are incorporated.

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